Bionique Audio is committed to the quality of our products and excellent customer service. We provide a 1 year, non-transferable warranty. We will refund your shipping cost after your repairs are made*. We feel that NO customer should be put out due to something that is beyond their control. You as a customer were kind enough to choose our product over a million other competitors, so we try to remind you why you did. (*Customers must send any repairs back by the method that we ask as we will NOT cover any costs over the amount that we pre-arrange.)
International Warranty
Bionique Audio reimburse the return shipping within the first 60 days. We will still ship the repaired pedal back at no charge, but the customer will be responsible for returning the pedal to us.
Return
Contact us within 10 days of delivery to setup your return. Refunds will be processed once the pedal is received. Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.
Need help?
Contact us at {email} for questions related to refunds and returns.